Returns & Exchanges

One or two specs missing you didn't know you need? Thought you could run that really awesome game for your son, but only found out that you needed this graphics card over that? Didn't think a 15 inch was that big, or a 12 inch that small (at least so you're not used to?)

Whatever the case, we understand! Mistakes happen — especially if you're not well versed in shopping for computers. We take it as our duty to ensure that your purchase from us exceeds your satisfaction.

Here's what we can do for you in case there's been a mismatch between your needs and our product:

 

I. EXCHANGE 

With a better understanding of your needs, we may be able to help you best with an exchange.

We can get that missing specification you just found out you need. That more appropriate graphics card for your son's game. That optimal screen size you're comfortable working with.

Perhaps we can even save you some money — if it turns out this lower-priced laptop fits your needs just as well.

You can exchange a product for up to (7) days from the date you purchased it.

Any product you exchange must be in the same condition you received it and in the original packaging. Please keep the receipt.

 

II. RETURN

Once you purchase from us, we take your satisfaction VERY SERIOUSLY.

If you request an exchange from us, but we have no other product that serve your needs well at the time of your asking, then we may proceed with a return instead.

You can return a product for up to (7) days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

 

To initiate a return or exchange, please reach out to us via care@laptopbrokers.ae